+64 9 342 8810Gaming OGL/2007/3572/466
EN · NZD
Vegasking CasinoWHERE THE STRIP NEVER SLEEPS
EnterCreate Account
StartCreate AccountAccess AccountView AllClaim OfferHelp
Access AccountSign UpDealsBonus codeGames
Answers in Minutes, Not Days

Stop Guessing: Contact Vegasking Casino and Reach a Person

Reach Vegasking Casino support by live chat, e-mail or phone, any hour of the day, every day of the week.

Get Help Now Licensed and audited since 2007
Paid today
804,167 NZ$
7,764 Playing now
Curaçao LicensedOperating under license OGL/2007/3572/466 issued by the Gaming Control Board Curaçao since 2007.
Fast WithdrawalsAverage payout processing in 24 minutes, with NZ$16M paid weekly to 340,000+ players.
Secure Banking256-bit TLS encryption protects every deposit and withdrawal across 10 payment methods.
Talk to a Person

Vegasking Casino Ways to Reach a Human

Use this when your question needs a person rather than a help page or a set of rules.

Can Someone Help Me Quickly?
Best for anything urgent: a stuck withdrawal, a bonus that will not apply, a login that fails. Chats typically connect to a person in 3 minutes, round the clock.
Start Chat
You Want It in Writing
Best for documents, statements and anything you want in writing. Send details to [email protected] and expect a reply in about 6 hours, any day of the week.
Write to Support
Rather Talk Than Type?
Best for a card problem or a payment you cannot trace. Call +64 9 342 8810 (NZST) and a person usually picks up within 2 minutes, day or night.
Call Support
You Are in New Zealand

Call the Local Number and Skip the Guesswork

Read this before you call, so you know the local number, the language and who supervises the site.

Reaching Us

NZ phone+64 9 342 8810
Time zoneNZST
LanguagesEnglish, Japanese, German, Finnish
E-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2007/3572/466

Extra Help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand
Four Steps to a Fix

The Route From Support to Regulator

No dead ends: every unresolved issue has a named next step and a written record.

Where Does the Paper Trail Start?
Put the full story in one message to [email protected], with your account email, dates, amounts and any screenshots. A written record starts the moment it lands.
A Named Handler for Your Case
Within six hours you get a reply that names the person handling it. Read their findings, then answer with anything they have missed.
Who Checks It Again?
Still unhappy? Ask the same handler to escalate to a senior team member, who rechecks the payment or bonus records against your screenshots and replies in writing.
Vegasking Casino's Licensing Regulator
Escalation inside the casino exhausted, you may take the file to Gaming Control Board Curaçao, the licensing regulator, and quote licence OGL/2007/3572/466.
Vegasking Casino Mailboxes

The Mailbox for Each Department

Work out the correct mailbox here, so your message lands with the team that can actually fix it.

Your Account

General support[email protected]
Document verification[email protected]

Money Matters

Deposits and withdrawals[email protected]

Other Requests

Complaints[email protected]
Privacy requests[email protected]
Business partnerships[email protected]
Vegasking Casino Credentials

The Company Name Behind the Games

Running since 2007 under a Curaçao licence, the casino puts its paperwork where players can read it.

The Company

Legal NameVegasking Casino N.V.
Company Number647542 (Curaçao)
Registered AddressSchottegatweg Oost, Willemstad

The Licence

RegulatorGaming Control Board Curaçao
Licence NumberOGL/2007/3572/466

Written Contact

Support E-Mail[email protected]

Reach Out Before It Gets Heavier

Gambling problems are not something you have to sit with alone, and the groups below work independently of us. Gambling Helpline New Zealand, the Problem Gambling Foundation of New Zealand and Gamblers Anonymous New Zealand all offer support that costs nothing and stays confidential.

Gambling Helpline New Zealand. A free phone and online service for anyone in New Zealand worried about their own betting or someone else's.

Problem Gambling Foundation of New Zealand. Counselling and public education across the country, including one-to-one sessions with trained clinicians.

Gamblers Anonymous New Zealand. Peer meetings where members share their experience of stopping, run by people who have been there.

Continue Reading
Hours and Replies

Staffed Hours and Typical Reply Times

Whatever hour you sign in, a real person is on the other end with a reply on the way.

Live Chat

Chat Open24 hours a day, 7 days a week
Chat First Reply3 minutes
All Hours Shown InNZST

E-Mail

E-Mail Address[email protected]
E-Mail Reply6 hours

Phone

Phone Number+64 9 342 8810
Phone Wait2 minutes
Five Short Answers

Which of These Do You Need Sorted?

Read five short answers and you will know exactly who handles your question.

trustHow many hours does the document check take?+
Checks on your proof of identity, proof of address and payment method usually take 57 hours to clear. You will hear from the verification mailbox as soon as anything else is needed. Ask about your file well before you request a payout.
trustWhere do I find help if English is my second language?+
Chat and phone staff work in English, Japanese, German and Finnish around the clock. If you write in another language, email replies may take longer or come only in English. Say which language suits you when you start the conversation.
trustWhat if I cannot find the licence number anywhere?+
Vegasking Casino N.V. holds licence OGL/2007/3572/466 from the Gaming Control Board Curaçao. If a deduction or rule looks wrong to you, raise it with support and quote that licence number. Nothing on this page lets you check a licence independently.
trustWhen do I get my personal data after asking?+
Send a request to the privacy mailbox and staff reply within one working day. Copies of your data and deletion requests are both handled there, though some records must be kept for licensing reasons. You will be told which records that applies to.
trustWhat happens when the first answer does not fix it?+
Support reads the chat first, then your email if the fix did not land. Every complaint goes to the complaints mailbox, where it is logged with the date and the operator's answer. If that answer still leaves you short, the complaint can go on to the Gaming Control Board Curaçao.

What Speeds a Support Reply Up?

Line these up before you make contact and the first answer tends to be the last.

  • Account email address
  • Screenshot of the issue
  • Date and time it happened
  • Deposit amounts in NZ$
  • Payment method used

We use cookies to ensure the site works properly and to improve your experience. By continuing to use Vegasking Casino, you agree to our cookie policy.